Job Description:

Job Summary: We are seeking a dedicated and customer-oriented Support Executive to handle client inquiries, troubleshoot problems, and ensure exceptional service delivery. As this is a work-from-home role, the candidate must be self-motivated, tech-savvy, and able to maintain consistent communication and professionalism from a remote setting. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner Provide accurate information and troubleshooting support related to company products or services Log and track customer issues in CRM or ticketing systems Escalate unresolved queries to the appropriate teams Follow up with customers to ensure their issues are resolved satisfactorily Document customer interactions and feedback for continuous improvement Meet daily performance metrics such as response time, resolution rate, and customer satisfaction Participate in regular virtual meetings and training sessions