Job Description:

Engage with prospective clients based in the USA through various communication channels including calls, emails, and online platforms. Understand the unique needs and requirements of potential clients and effectively communicate the features and benefits of our products and services tailored to the US market. Provide accurate information about our educational offerings, pricing structures, and promotional offers to potential clients. Build and maintain strong relationships with potential clients to nurture leads and drive conversions. Serve as the primary point of contact for existing US-based clients, addressing their inquiries, concerns, and feedback promptly and professionally. Provide ongoing support to US-based clients to ensure they derive maximum value from our products and services. Proactively identify opportunities to upsell or cross-sell additional products or services to existing US-based clients. Monitor client satisfaction levels and implement measures to enhance the overall customer experience for our US-based clientele. Collaborate with cross-functional teams, including customer support, product development, and marketing, to ensure seamless post-sales support and service delivery for our US-based clients.