Job Description:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values. Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.). Identify local market opportunities and develop strategies to increase customer base and wallet share. Ensure cross-selling and upselling of products through effective customer engagement. Ensure high standards of customer service and satisfaction. Resolve customer queries and complaints promptly and effectively. Build long-term relationships with key customers and stakeholders. Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines. Ensure timely and accurate reporting, audit compliance, and risk management. Maintain branch hygiene in terms of documentation, cash management, and security protocols.