Job Description:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values. Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.). Identify local market opportunities and develop strategies to increase customer base and wallet share. Ensure cross-selling and upselling of products through effective customer engagement.. Ensure high standards of customer service and satisfaction. Resolve customer queries and complaints promptly and effectively. Build long-term relationships with key customers and stakeholders.