Job Description:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans. Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upselling. Lead, coach, and develop Team Leaders and their teamsensuring high performance, engagement, and alignment with business goals. Review and act on operational reports (e.g., attendance, client scorecards, performance metrics) to maintain service quality. Build and nurture strong relationships with client stakeholders; represent the business in client reviews and strategic discussions.