Job Description:

High complex activity processing & approvals basis DOA. Participate in daily/weekly reviews with internal/external stake holders Performance Management Set performance standards, Helping team meet targets, performance evaluation & corrective actions Ability to perform RCA and derive solutions Drive process improvements, re-design, automation across processes Engage with internal & external customers with full transparency, timely and meaningfully and involve sr. leaders when required. Through understanding of standard operating procedures and compliance to local regulations/guidelines. Manage referrals on customer queries, provide relevant information, solve disputes and handle difficult conversations with professionalism and customer obsession. Support managers with subject matter expertise & business insights Provide all stakeholders with periodic/adhoc reporting Ability to train & coach and provide floor support Work with speed and accuracy Call/transactional audits and participation in calibration sessions