Job Description:

This position would include the mentioned set of responsibilities but not limited to:The person will be responsible for smart & result-oriented management of the collections portfolio w.r.t credit cards of the Company. Demonstrates good understanding and exposure to credit cards/ Unsecured Loans collections dynamics. Need to have thorough knowledge of Agency management to drive the agency performance metrics. . Drive agencies bucket wise performance for pre-NPA & WOF accounts. Designs and improvise processes to get best outcome Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity. Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements. Tracing NC pool to crack case and improvise resolution. Undertake regular & timely agency reviews team reviews to help increase agency performance.