Job Description:

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for High Levels suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry. Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments Use judgment within defined practices and procedures Work directly with other support team members of all levels, as needed Maintain solid customer relationships by handling their questions and concerns with speed and professionalism Be accessible and available to multiple customers. Establish priorities and communicate rationale and time-frame clearly to customers Suggest articles to the knowledge base in an effort to promote self-help for our customers Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.