Job Description:

Scheduling appointments using computerised scheduling systems. Resolve patient issues and consistently meet or exceed patients' service expectations. Promptly answering emails, online chat messages, and calls in accordance with company KPIs. Responsible for collecting and maintaining clear and accurate patient account information by obtaining, recording, and updating personal/financial/insurance information. Responsible for the new patient registration process, gathering demographic and medical information, verifying and explaining insurance benefits, while completing necessary procedures to schedule appointments. Provide a high level of empathy, compassion, and professionalism in all interactions with patients, family members, and referral sources. Participate in ongoing trainings for professional development while staying updated on industry changes and best practices. Must be proficient in MS Office and Office 365. Provide Support, patience, and compassionate customer service to the lives we serve. Ability to multitask and problem-solve. Ability to react well under pressure and treat others with respect. Adhere to Company policies regarding confidentiality and compliance.