Job Description:

Handle multiple live chat conversations efficiently while maintaining professionalism and accuracy. Respond promptly to customer inquiries in grammatically correct and clear written English. Identify customer needs and deliver effective solutions within defined timelines. Maintain detailed and accurate records of customer interactions and resolutions. Ensure adherence to quality standards and performance metrics such as response time and accuracy. Collaborate with internal departments to resolve complex or escalated issues promptly. Experience: Minimum 1 year of experience in an international chat process (mandatory). Education: Graduate in any discipline (graduation is mandatory). Communication: Excellent written English with flawless grammar and tone. Typing Speed: Minimum 35 40 WPM with high accuracy. Skills: Strong multitasking, problem-solving, and time-management abilities.