Job Description:

Client Management - Manage up to 40 client accounts - Conduct weekly Q&A calls (8 per week) - Perform 1-on-1 calls, including onboarding and follow-ups - Provide support via email and community within 24 hours (Monday-Friday) - Track client attendance and progress Communication and Coordination - Maintain detailed client notes in our CRM - Coordinate with other departments as needed - Attend daily CS meetings (Monday-Friday at 10:00am IST) - Communicate with leadership on uncertain matters Client Success and Retention - Achieve 30% client retention/upgrade rate - Keep refund/cancellation rate below 3% - Encourage clients to post their achievements - Guide clients to attend necessary group calls Continuous Improvement- Monitor and engage in Skool groups - Identify gaps in training materials - Suggest changes to improve client support - Shadow senior team members on calls/coaching sessions