Job Description:

Handle customer queries through calls, chats, and emails for the Blinkit process. Ensure customer satisfaction by resolving issues efficiently and professionally. Manage order-related concerns like delivery delays, refunds, and replacements. Maintain accurate call logs and case updates while adhering to quality and productivity standards. Collaborate with internal teams to ensure smooth communication and issue resolution. Excellent communication skills in English & Hindi (spoken and written). Education: Undergraduate / Graduate (any stream). Experience: Freshers and experienced candidates can apply. Must have a laptop/desktop with minimum 8GB RAM and Windows 10. Wi-Fi connection is mandatory. Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break). 6 days working, 1 rotational week off. On-the-job training provided (certification required post-training).