Job Description:

Entry-level, focused on learning and reactive support Handle basic IT support tickets for third-party applications used in production and manufacturing. Supports tasks in larger projects by participating in system rollouts and upgrade testing. Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions. Monitor application performance, perform routine maintenance, and ensure system availability. Document issues and resolutions, assist in creating knowledge base articles Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems. Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries. Document system configurations, support procedures, and issue resolutions. Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems. Familiarity with custom database-driven applications. Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java). Knowledge of software development life cycle (SDLC) and change control processes. Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.